RAWALPINDI: Managing Director of the Water and Sanitation Agency (WASA) Rawalpindi, Aziz Ullah Khan, has directed revenue officials to improve collection performance, recover outstanding dues and address residents’ billing complaints promptly.
He issued the directions while chairing a meeting of the Revenue Directorate to review ward-wise revenue collection and assess recovery performance across all zones.
The meeting was attended by Director Finance and Revenue Tahir Bashir Mirza, Deputy Directors Rana Shams-ur-Rehman and Akmal Yasin, along with assistant directors and revenue inspectors representing different zones.
Officials Directed To Meet Recovery Targets
During the meeting, the managing director conducted a detailed review of revenue recovery on a ward-by-ward basis. Officials responsible for zones with low collection rates were instructed to take effective measures to improve performance and meet their assigned targets.
Aziz Ullah Khan also directed revenue teams to resolve residents’ billing-related complaints at their doorsteps, emphasising accessible services and the timely resolution of customer concerns.
He further instructed officials to focus on defaulters and ensure the recovery of outstanding dues and applicable penalties.
Revenue Recovery Drive To Continue
The managing director stated that the recovery campaign would continue without discrimination until outstanding dues were recovered from all defaulters. He directed officers to utilise available resources to achieve their targets and warned that negligence or delays in performing official duties would not be tolerated.
The meeting focused on strengthening revenue collection, improving accountability and ensuring more effective financial management within WASA Rawalpindi.
The agency’s emphasis on improved recovery and complaint resolution is intended to strengthen operational performance while making billing-related services more responsive to residents.
